Customer Support
 Contact Manager

The Contact Manager module provides salespeople with a system to manage relationships with customers as well as prospects. It does the following:

  • Maintains contact information at the customer, ship-to and contact level.
  • Distinguishes between customers and prospects.
  • Provides links between contacts and relevant information within the AIMS system.
  • Facilitates entering and maintaining .to do. lists thereby providing employee daytimers.
  • Provides management statistics.

Multiple contacts can be maintained for each customer by ship-to. Contact info includes: first and last name, position, email, business phone, fax and cell. General notes can also be kept by company, ship-to or contact.

Additional customer data includes: web page, up to 6 user-defined sort fields (e.g. industry, size, region, ABC status) and up to 6 user-defined fields for other information.

A large number of criteria are available for searching including by customer number.

Contacts are integrated with your AIMS software system. This means that while you.re accessing a contact you can also enter and review their open orders, open quotes, display sales history for the customer and then view their open A/R.

"To do" entries are also maintained. All to dos are assigned action codes (e.g. phone follow up, on-site visit) and are stored by user (e.g. salesperson) or contact. The To Do Inquiry displays a user.s to do list in calendar format with the ability to view by day or week.

Once to dos are marked complete, they update history which provides management with activity-based statistics (e.g. how many calls did Terry make this month?).

The system integrates with Order Entry, Quotations and Sales Analysis. Links are supplied to all applicable AIMS menu options

The Contact Manager module provides salespeople with a system to manage relationships with customers as well as prospects. It does the following:

  • Maintains contact information at the customer, ship-to and contact level.
  • Distinguishes between customers and prospects.
  • Provides links between contacts and relevant information within the AIMS system.
  • Facilitates entering and maintaining .to do. lists thereby providing employee daytimers.
  • Provides management statistics.

Multiple contacts can be maintained for each customer by ship-to. Contact info includes: first and last name, position, email, business phone, fax and cell. General notes can also be kept by company, ship-to or contact.

Additional customer data includes: web page, up to 6 user-defined sort fields (e.g. industry, size, region, ABC status) and up to 6 user-defined fields for other information.

A large number of criteria are available for searching including by customer number.

Contacts are integrated with your AIMS software system. This means that while you.re accessing a contact you can also enter and review their open orders, open quotes, display sales history for the customer and then view their open A/R.

"To do" entries are also maintained. All to dos are assigned action codes (e.g. phone follow up, on-site visit) and are stored by user (e.g. salesperson) or contact. The To Do Inquiry displays a user.s to do list in calendar format with the ability to view by day or week.

Once to dos are marked complete, they update history which provides management with activity-based statistics (e.g. how many calls did Terry make this month?).

The system integrates with Order Entry, Quotations and Sales Analysis. Links are supplied to all applicable AIMS menu options

 
 What's New?
AIMS Handheld

AIMS Handheld allows picking, issuing and inventory counting all through handheld devices.

Pick slips are pulled into the handheld, pickers then scan items and enter quantity picked. This information is then transferred back to the AIMS system for packing slip generation. Handhelds can also issue material to service orders or manufacturing workorders and collect physical count information. Currently only Symbol hardware is supported and development is underway to further enhance this module.

 
AIMS E-Commerce Data Transfer

AIMS E-Commerce data transfer passes data between your AIMS system and an E-Commerce shopping site. Data transferred includes inventory items and pricing from the AIMS server to the E-Commerce server and online orders from the E-Commerce server back to AIMS.

You can also pass customer, ship-to, shipping and sales history data from AIMS to the E-Commerce server.

 
AIMS Data Warehousing

AIMS Data Warehousing pushes your AIMS data to a true SQL database on a routine basis (say nightly). From there you can extract using common reporting tools like Crystal Reports, Excel and Access, or write your own program with C#, Visual Basic or any other SQL language.

Your AIMS data can be pushed to either MS SQL Server or the Firebird database and AIMS Data Warehousing includes pre-defined sales analysis and job costing views along with a great pivot writer. 

 
AIMS Handheld

AIMS Handheld allows picking, issuing and inventory counting all through handheld devices.

Pick slips are pulled into the handheld, pickers then scan items and enter quantity picked. This information is then transferred back to the AIMS system for packing slip generation. Handhelds can also issue material to service orders or manufacturing workorders and collect physical count information. Currently only Symbol hardware is supported and development is underway to further enhance this module.

 
AIMS E-Commerce Data Transfer

AIMS E-Commerce data transfer passes data between your AIMS system and an E-Commerce shopping site. Data transferred includes inventory items and pricing from the AIMS server to the E-Commerce server and online orders from the E-Commerce server back to AIMS.

You can also pass customer, ship-to, shipping and sales history data from AIMS to the E-Commerce server.

 
AIMS Data Warehousing

AIMS Data Warehousing pushes your AIMS data to a true SQL database on a routine basis (say nightly). From there you can extract using common reporting tools like Crystal Reports, Excel and Access, or write your own program with C#, Visual Basic or any other SQL language.

Your AIMS data can be pushed to either MS SQL Server or the Firebird database and AIMS Data Warehousing includes pre-defined sales analysis and job costing views along with a great pivot writer. 

 
 
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